I rang in on Saturday and spoke to Chloe in order to book in a job at his mother’s property. Your lady in the office Chloe booked it in for Tuesday but explained that she would do her best to bring it forward.

Chloe then left a message for me saying she’d managed to bring it forward to Monday. I received a call from your engineer Monday morning giving me an estimated time which he greatly appreciated. When Paul arrived to do the job, I would describe him as extremely efficient, friendly and a pleasure to meet.

I have contacted you today in order to make sure that Chloe and Paul are aware that he appreciates both their efforts and is very satisfied with the service.