People don’t often take the time to say thank you properly, so here goes.

Thanks to you for dealing so pleasantly, quickly, and efficiently with my original enquiry and the contract; it was painless, understandable and quick.

Thanks you to your engineer who was very pleasant, and although the final diagnosis and fix were not complicated, it needed his analysis and experience to track down the problem, and for that I am very grateful, and very reassured for the future working of the system. Although your very kind engineer said that I looked younger than I am, and very well (oh so nice to hear!), I am well into retirement, and have significant health problems, so the integrity of our house systems are important to us.

Thank you again, and as I said to the engineer, I hope we don’t need you again, but it is good to know you are there is we do.