Delighted to receive a message of appreciation from one of our customers, which read:

‘I would like to thank you very much for your kindness and a first class service. Your engineer, Ross, was polite and hard working. He carried out a much more thorough repair than any previous tradesman who attended our premises.

On top of all that, you have proven that you really do care about your customers and want to make them happy, because you listened when I explained my situation and you kindly carried out the repair for no charge as a gesture of goodwill.

Thank you, thank you! you have made me very happy and have taken a weight off my shoulders