To whom it may concern,

This message is a little delayed but I Just had to let you know how delighted we are with the service we have received from Gledhill. Especially in respect of the engineer who carried out the repair, who’s name unfortunately escapes me.

I have rarely, if ever, come across a more polite, respectful, helpful friendly engineer. He worked conscientiously, enthusiastically and extremely cleanly and tidily throughout. He is obviously extremely knowledgeable and proficient at his job and shows a genuine love of his work, carrying it out to the highest standard.

He is an absolute credit to your company.

I did tell him at the time and promised to make my feelings known to Gledhill. I hope you will pass my comments on to management and to the gentleman himself. He deserves a huge pat on the back. Thanks to the excellent service we have received, we have been singing the praises of Gledhill and will continue to do so, recommending you to everyone we meet who may have need of your services.

Kindest regards,

One extremely happy customer.