I want to know more about my Gledhill appliance.

All manuals and user guides relating to Gledhill appliances (old and new) can be found under the ‘downloads’ tab at the top of the page. Paper copies are available on almost all the documents at no charge. Just send us an email if you would like one posting to you.

Homeowners can also call us with any query about their appliance for free on 0800 3800 129

I’m a homeowner who needs help in choosing a replacement for an old cylinder or Gledhill appliance.

We would be pleased to help you in this important decision. A full all-inclusive quote can be provided for almost all installation requirements. Take a look at our Boiler & cylinder replacement tab at the top of this page for more on our peace of mind installation service or speak to our installation team on 0800 3800 129

I want to know how to look after my Gledhill appliance.

We offer a full range of annual maintenance agreements which provide the most cost effective and easy way of looking after your Gledhill appliance. Our directly employed team of experts will ensure you get the help you need when the unexpected happens.

I’m an existing customer and want to book a repair for my Gledhill appliance.

You can contact us by our Freephone telephone number 0800 3800 129 or if it’s out of hours or just more convenient, you can request a repair through our booking tab at the top of this page.

Are all costs covered by my annual Breakdown Agreement cover package?

Providing our advice is followed, ALL parts and labour costs associated with the repair of your Gledhill appliance are completed covered by our Breakdown Agreement. We look to provide a simple, easy to understand and straightforward service.

How do we Response set our charges?

We operate on a commercial basis and must therefore charge at a level which generates some profit. However, we are open, honest and sensible with our pricing structure with no hidden exclusions or caveats to our service.

We recognise our responsibilities to those dependent on our service and work hard to minimise costs – allowing us to offer a good level of service at extremely competitive rates and excellent value for homeowners.

I’m not an existing customer but want to book a repair for my Gledhill appliance.

We offer a fixed price repair on most Gledhill appliances. Click on the one off repair header at the top of this page for more details.

I would like to cover all the electrics and plumbing in my property – not just my boiler.

Our Complete Care package is specifically designed to provide cover for all the electrics and plumbing in apartment properties – anything from an overflowing toilet, to a defective shower, leaking tap or failed panel heater.

Please click on the Boiler and home cover packages tab on the top of this page or call us for more details.

How can I pay?

You can pay for our services through this website or over the telephone by credit or debit card. We also offer direct debit for annual maintenance cover packages and can arrange finance for higher value items such as replacement appliances. Payments by BAC or cheque are also welcomed.

I want a replacement appliance but would like to spread the cost.

We offer a range of finance packages to help you afford to upgrade or change your appliance easily. Finance is organised through Hitachi Capital – one of the most reputable providers in the UK. A range of low cost options (-including a 0% option) are available for all orders over £1000.

Does my Gledhill appliance need a service?

Some system types (-such as unvented cylinders) require a check every year to maintain warranty cover and to ensure your safety. However, the inherent safety of appliances like the open vented PulsaCoil mean that no such annual service is required for many other systems.

We have designed our boiler and home cover packages to reflect the needs of these different products, but our office team will be more than happy to guide you if you have any further questions.

Although an annual inspection is not a necessity for all Gledhill appliances, we do offer a yearly health check option for almost all products. As an appliance ages, more regular maintenance is required and the likelihood of a breakdown increases. An annual check allows our engineer to assess that a boiler or system is functioning correctly and hopefully address any developing problem before it results in an unscheduled breakdown, reducing the risk of a ‘no hot water’ or ‘no heating’ situation and the resulting upset and frustration caused to the homeowner.

I’m an installer looking to order a Gledhill cylinder or appliance.

Our sister organisation (Gledhill Building Products) would be delighted to help you. Please click on their logo at the very bottom of this page to access their website containing information on contacting any of their regional depots. Their team will be able to offer expert advice and experienced help on the selection and ordering process.

I’m an installer or repair engineer wanting technical advice on a repair.

You’re welcome to download one of the manuals from our website or to contact our sister organisation (Gledhill Building Products )for help on their main number – 01253 474450.

If you are looking to be guided through a repair on old product manufactured by Gledhill Water Storage, please click on the ‘About us’ tab at the top of this page and read the section titled ‘Technical advice’

I want to buy a spare part.

Sorry, but we’re the wrong site for you! Our Gledhill Spare Parts team can provide help and advice on purchasing official Gledhill components. Click on their logo at the very bottom of this page tp go through to their website. Alternatively, call them direct on 01253 474 412 or email spares@gledhill.net for more details.

Do you use your own engineers?

While this figure may vary across regions, around 95% of jobs we attend nationwide are completed by directly employed Gledhill engineers. During busy periods, like any organisations, we may need to utilise a local external engineer to ensure your property is attended promptly. However, please be assured that any engineer arriving at your property will have all appropriate qualifications and we take full responsibility for any engineer attending on our behalf.

I just want to talk to someone!

Can’t find the help or answer you are looking for?

You can write, email or telephone us on our Freephone number or mobile friendly line: 0800 3800 129. All our contact details are available on the contact tab at the top of this page.